Supported by the MyKinergy Platform, Care Navigators are trained, experienced patient advisors that serve as a seamless, cost-effective extension of your clinical team.

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At Kinergy Health, we go beyond just a technology platform – we believe that people play an important role, too. Research shows that especially for seniors and those with multiple diseases, technology alone may not always be sufficient.

Kinergy Care Navigators are a remote workforce that can be economically utilized across facilities, practices, and transitions of care. They are specially trained to coordinate care and act as an advisor or project manager. Care Navigators take on the volumes of non-clinical coordination and follow-up required so that your clinical team can provide skilled care to more patients.

Kinergy Care Navigator Benefits

Streamline communication and coordination

Lower the cost to address care coordination logistics

Improve patient data capture and dissemination

Deepen relationships

Drive patient and caregiver satisfaction

Increase patient and family engagement

Kinergy Care Navigator Services

Kinergy Care Navigators view the health care system through the eyes of a patient. They provide patient-centric services that go beyond the walls of a single provider or institution including:

  • Post-Discharge Support

    Provide follow-up phone calls after a care transition; decrease “no show” rates at appointments

  • Education

    Assist in accessing community resources; provide health education materials appropriate for patient

  • Maintain Health Records

    Assist to set up and maintain health records in MyKinergy Platform

  • Next Steps Planning

    Create the road map of next steps with family caregivers

  • Patient and Family Engagement

    Use the Patient Activation Measure© (PAM) to assess patient self-managemnt ability; assist patient in identifying own self-care goals; support patient and family caregiver in self-care best practices

  • Red Flags

    Provide earlier identification of “red flags” with use of escalation protocols